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We understand the importance of server availability to our clients and stand
behind the quality and reliability of our network by providing the following
Service Level Agreement (SLA).
Network Speed Guarantee
We guarantee that clients will be carried off our network and to a Tier-1
backbone provider in less than 80-milliseconds (0.08 Second) over a five-minute
average at any time of day or night. Failure to meet this guarantee will warrant
one day's credit on the affected server(s) to the client's account.
Network Uptime Guarantee
We guarantee that our network will be available 99.9% of any full
month. Failure to meet this monthly guarantee will warrant one week's credit
on the affected server(s) to the client's account. Network uptime includes
functioning of all network infrastructure including routers, switches and cabling.
Guaranteed Packet Delivery
We pay our network providers to make sure that packets of information are
delivered to end-users. This offers significant advantages over simply peering
with the major backbones. Peering agreements rarely include Service Level Agreements
(SLAs) so no one is accountable for lost packets at congested exchange points.
Because we have SLAs with all our network providers, we are able to guarantee
that all packets will leave our network at full speed.
Hardware Guarantee
We guarantee the functioning of all hardware components and will replace
any failed component at no cost to the client. Hardware replacement will begin
immediately upon identification of the hardware failure.
Note: A request for a refund must be submitted within 7 business days of a
service interruption.
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 Testimonials |
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We have finally found a hosting company that offers true customer service. Great price, very fast setup and easy to use control panel. We are particularly pleased with the network uptime and support.
Ken Sandford - Lookster.net
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